Ad hoc Analysis & Reporting
Business intelligence or BI is a basic requirement in all businesses. It’s a technology-driven process that involves analyzing data to help business managers and corporate executives besides other end users make the right business decisions. Ad hoc analysis is a BI process designed to answer one specific question in business. The product of such analysis can be a report or a data summary. Ad hoc analysis is essentially exploited to fill in the gaps left out in regular reporting. It may be a report that has not been made or one that is required to delve further into records, transactions or accounts. No specific training is needed to build one’s own reports or modify the existing ones in ad hoc reporting. This form of reporting is quick and focused. So, one can generate quick reports for the purpose of meeting specific information. One can also do ad hoc reporting to free scarce IT resources, while it quickly gets the necessary information across to end users.
Warranty Claim Management
Warranty claim management is one of the most important aspects of warranty administration. The key features of claim management include easy submission of claims from just about any location convenient to customers; and transparent tracking with the help of real-time updates. The mode of claim processing is entirely based on rules. The application is very flexible, which allows the original equipment manufacturer (OEM) to set rules for claim processing depending upon individual products, in case necessary. The validity of claims can be efficiently verified since the system is dynamic; it can check the details of different locations all in real time. As a manager of claim processing, it is possible to take advantage of the ad hoc system of analysis and reporting.
Applications Of Modern Warranty Solutions
Ad hoc analysis and reporting is a key advantage in modern warranty management solutions. If you are a claim processing manager, you can use online reporting for creation of ad hoc reports for processing warranty claims. The examples for the use of ad hoc reports include:
- The various claims containing a particular replacement part
- The various claims in which the amount a claimant makes falls within the restriction of specific amount
- The different claims with parts that need to be returned
- The diverse claims for a particular vehicle model
- The various claims pertaining to a certain claimant
You can use this method of online reporting for both defining the basic reports — that is, to define and thereafter save the selection criteria — and for the creation of reports. It is, however, not possible to save your results within the system. That said, you can evaluate the data created during processing warranty as well as the external data is used by warranty processing. This includes:
- The data regarding the customer,
- The data regarding the vendor,
- The data pertaining to the material,
- The data concerning the warranty object, etc.
Preethi Vagadia is currently a Senior Business architect with the Service operations practice at a well-known IT Industry in Bangalore. She has worked in several process improvement projects involving multi-national teams for global customers. She has over 8 years of experience in mortgage technology and has successfully executed several projects in logistics management, logistics integration, reverse logistics, ad server technology solution, and warranty software.