Customer Management Directory

Customer management ideally means managing interactions with current as well as prospective customers or clients for enhanced customer experience thereby leading to enhanced sales. It is often involves expectation management and is typically achieved through effective planning and communication. Once the customer’s need is explored various streams or methods are employed to ensure customer satisfaction which may range from ease of doing business to look and feel of the store or anything that would ensure a positive customer perception. This positive perception is often referred to as brand loyalty and is the primary force behind customers returning to buy additional products among myriads of similar products. In today’s world organizations are increasingly looking towards upgrading all facets of customer experience which includes purchasing, complaints and returns of products. All these things are clubbed together for what we often refer to as customer management.

Site Listings
  • Customer Service Manager : A online resource for client administration chiefs and professionals. Includes directory, forum, news, reviews, newsletter, articles and advices.

  • Harte-Hanks : A direct marketing services company, offering customer relations management technologies for domestic and worldwide business-to-business marketers. Including integrated, multichannel and data-driven solutions.

  • JoeTurner : Since 1982, offering consulting, manuals, materials, software, training, national conference and information for the new home customer service.

  • Kovair : Offers global application lifecycle management and enterprise service bus IT service management tools. Includes newsletter, whitepapers, blog and products videos.

  • Mamut : Established in 1994, offers CRM, sales force, web hosting, security, accounting and business management solutions for small and medium estimated organizations worldwide.

  • The Daniel Group : Began in 1989, provides technique, exploration, and training to help managers in business-to-business companies to strengthen customer relations. Includes info letters, blog, white papers and testimonials.

  • HireFX : Provides recruitment software service for there customers all over the the world. Software supports all the languages. Includes internet and Interactive voice response innovations.

  • CRM Systems : Sage certified development partner, offers customer relationship management implementation and consulting services. Service Includes in United States, Canada and Australia.

  • Customer, Inc : Since 1984,offering customer service management, training development, quality assessment, consulting and customer surveys for customers across the nation.

  • MindTree : A worldwide information technology solutions company offers offshore software development, product designing and outsourcing services. Offices located at India, USA, Europe and Asia Pacific.

  • NowDocs : Established in 1999, provides patented web-to-print and software-as-a-service (SaaS) solutions for identified industries. Includes printing, copying, binding, and tracking services.

  • Rainmaker : Offers customer management solution services to business. Includes B2B ecommerce, renewal & subscription technology, revenue optimization and robust training.

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