UK Telecom giant TalkTalk is reported to have embraced a new voice recognition technology that will be used by its customers as a verification method. This move is aimed at stepping up its security. Unlike the conventional password protection, this new feature is bound to enhance security measures and control possible fraud threats. Dubbed TalkSafe, this biometric technology will play a pivotal role in the way customers access the multiple services offered by the firm. This security measure seems to have come a few months after the highly publicized TalkTalk data breach that almost brought the Telkom giant to its knees.
Designed to Perfection
With the ability to recognize up to 100 varying voice characteristics like pronunciation, speed of speech, emphasis and unique nasal passage, this latest technology might as well be the security saviour TalkTalk customers’ user base has been waiting for. To establish a blueprint of the customer’s voice, he will be required to repeat a particular phrase three times. This latest technology is designed to improve customer experience and even more, protect the client’s data from malicious attackers. This long-term security strategy will further reduce the amount of sensitive information disclosed by customers every time they need to access certain services.
Towards a Seamless Customer Service Experience
More resoundingly, the technology is a plus to the customer care team because they will be able to discern whether a voice is verified or not whenever a call is put through. Addressing the media, TristiaHarison, the consumer managing director at TalkTalk, said that the new system will help further cut down the waiting time for customers every time they make a call to the customer centre. After listening to the safety concerns of their customers, TalkTalk might have come up with one of the safest innovations of the decade.
Apparently, putting a direct call to Talk Talk customer care services is the most reliable way of getting in touch with them. With a customer care service that remains operational 24 hours daily, all year round, there is so much to benefit from. At what instances would you need to make such calls?
- When you feel there has been an overcharge on certain services
- If you have general inquiries including billing information
- When you need to upgrade your tariff
- If you want to cancel or renew your packages
- In case your broadband is experiencing technical difficulties
- In case you have unresolved issues with your existing broadband package
Still Going Strong
TalkTalk has remained one of the largest and most profitable telecommunication and broadband service providers in the United Kingdom for more than a decade. With its competitive pricing options and extensive range of innovative products, this giant telecommunication company still boasts of a big share of the highly competitive telecommunication and broadband market. Some of its major services include provision of mobile phone contracts, satellite TV packages, and broadband TV packages.
In the wake of the latest technological innovations, there is no better time to embrace the services of TalkTalk than now. If you have been waiting for the perfect moment, maybe it is the right time to jump in.
Cleopatra Jones is a telecommunication expert based in London. He is passionate about informing customers and users on various services. Visit his website for other Talk Talk customer experience related posts.